Shipping Policy for TinyXtop

Effective Date: July 17, 2025
🌐 Website: https://tinyxtop.com
📍 Address: 29 Scrimshire Lane, Aston Rowant, OX9 6TZ, United Kingdom
📧 Email: contract@tinyxtop.com
📞 Phone: +44 783 808 5024

At TinyXtop, we are committed to delivering your natural wooden toys safely, quickly, and with care. This Shipping Policy outlines how we handle processing, delivery times, shipping fees, tracking, and more, so you know exactly what to expect after placing an order.

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1. Shipping Locations

We currently ship to:

• United Kingdom – Nationwide delivery

• International Orders – Selected countries (please contact us to confirm availability)

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2. Processing Time

• Orders are typically processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or public holidays will be processed on the next working day.

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3. Estimated Delivery Times

Note: Delivery times are estimates and may be affected by customs, courier delays, or weather conditions.

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4. Shipping Fees

Shipping costs are calculated based on:

• Delivery destination

• Order weight and dimensions

• Selected shipping method

You will see the full shipping cost at checkout before completing your purchase. Free shipping may apply to qualifying domestic orders, as promoted on our website.

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5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track the package using the courier’s website.
If no tracking update is available within 48 hours, please contact us at contract@tinyxtop.com.

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6. Delivery Issues

If your order is:

• Delayed beyond the estimated delivery window

• Marked as delivered but not received

• Lost in transit

Please notify us within 7 days of the expected delivery date so we can investigate with the courier and resolve the issue.

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7. International Shipping – Customs & Import Duties

For international customers:

• Your package may be subject to customs duties, taxes, or import fees, depending on your country’s regulations.

• These charges are not included in the product price or shipping fee and are the responsibility of the recipient.

• We recommend checking with your local customs office before ordering.

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8. Incorrect Shipping Information

Please double-check your shipping address before confirming your order.
TinyXtop is not responsible for delivery delays or lost parcels due to incorrect or incomplete shipping details.

If you notice an error after placing your order, please contact us as soon as possible to correct it before dispatch.