Refund and Returns Policy
TINYXTOP LTD
📍 29 Scrimshire Lane, Aston Rowant, OX9 6TZ, United Kingdom
📞 Phone: +44 783 808 5024
📧 Email: contract@tinyxtop.com
🌐 Website: https://tinyxtop.com
At TinyXtop, we take pride in the quality of our handcrafted wooden toys. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully to understand the conditions and process for returns.
1. Eligibility for Returns
We accept returns if:
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The item is defective due to a manufacturing issue.
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The item arrived damaged during shipping.
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You received the wrong item.
2. Return Request Timeframe
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You must request a return within 7 days of receiving your order.
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Requests made after this period may not be accepted.
3. Return Process
Step 1: Contact our support team at 📧 contract@tinyxtop.com or call 📞 +44 783 808 5024.
Step 2: Send the item back via your preferred postal service to our address.
Step 3: Once we receive and inspect the return, we will confirm the status within 3–5 business days.
4. Refunds
If your return is approved:
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A refund will be issued to your original payment method within 7–10 business days.
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Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong item, defective product).
5. Support Contact
For any questions or concerns regarding returns or refunds, please contact:
📧 Email: contract@tinyxtop.com
📞 Phone: +44 783 808 5024