RETURN POLICY

Return Policy for Labubu

Effective Date: October 16, 2024

At Labubu, we want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a straightforward return process. Please read the following guidelines carefully:

1. Return Eligibility

  • Time Frame: You can return most new, unopened items within 30 days of delivery for a full refund or exchange.
  • Condition: Items must be in their original condition, unused, and in the original packaging. Items that show signs of wear or damage will not be eligible for a return.

2. Non-Returnable Items

Certain products cannot be returned, including but not limited to:

  • Gift cards
  • Opened or used stuffed animals
  • Customized or personalized items

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@tinyxtop.com or call us at (740) 451-1808 to request a return authorization.
  2. Prepare Your Package: Securely package the item in its original packaging along with all accessories, manuals, and documentation.
  3. Shipping the Return: Ship the package to the address provided by our customer service team. You are responsible for the shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

4. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
  • Shipping Costs: Please note that original shipping charges are non-refundable.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the return process above. Once we receive your returned item, you can place a new order for the desired product.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund as appropriate, and we will cover the return shipping costs.

7. Contact Us

If you have any questions about our Return Policy or need assistance with your return, please don’t hesitate to reach out:

Thank you for shopping with Labubu!